New Client Info and Forms
Thank you for your interest in The Neuromuscular Studio! We are looking forward to meeting you, and helping you have a better quality of life.
New Client Intake Forms
Our scheduling system will automatically send you a link to complete your new client forms in the appointment confirmation email for your first session. You will also receive an email or text reminder 48 hours in advance of your appointment. If you are unable to find the email link, you can print both our client intake form and liability waiver at home, and have both completed and signed prior to your first session. We will have an additional COVID waiver for you to sign at the office. If you are scheduling for a minor, you will also need to complete a minor consent form at your child’s first appointment.
Precautions for COVID and other illnesses
If you have a fever or any other illness symptoms (COVID, flu, cold, infection, etc.), you will need to reschedule your appointment. If you have recently tested positive for COVID, you will need to reschedule your appointment – you must be symptom-free for 5 days before your session. Thank you for helping to make our office safer for everyone.
Our office has a Blueair professional air purifer for our common areas, and small units for each treatment room. We also have extra ventilation and air circulators, contactless pay options, touchless hand sanitizer and soap dispensers, and disinfect all client and therapist surface touch points after use.
We reserve the right to refuse service to anyone in which a treatment would have adverse effects on the client’s health. If you have had major surgery, we require a physician’s written clearance for massage under 12 weeks post-op. If you have had a recent blood clot (Deep Vein Thrombosis (DVT) or Pulmonary Embolism (PE)) or have had a recent stroke, a physician’s written clearance is needed prior to your session. We can contact your physician directly, or email you a form.
Booking an Appointment
Appointments may be made easily by clicking the Request an Appointment link on our homepage. We require a $50 deposit for all new client reservations. If reserving online, you will pay the deposit at the time you request the appointment. If you book over the phone, we will take your payment over the phone. If you need to cancel your first appointment, a refund of the deposit will be given if cancelled online more than 24 hours in advance, or can be transferred to your rescheduled initial appointment. We reserve the right to retain your $50 new client deposit if your initial session is missed (no-show) or if canceled under 24 hours.
Payment
We accept cash and all major credit cards for payment via our terminal or Apple Pay. We do not accept or bill medical or auto insurance, or Medicare, and payment is due at the time of each service. If you have an HSA card or flex-spending account, you may be able to use your funds for sessions at our office with a physician’s prescription with ICD diagnosis codes – you need to check with your administrator to see what is allowed and required for use of funds. For auto accident cases, we do not do medical liens.
Motor Vehicle Accident Treatment
If you have been involved in a motor vehicle accident, we can begin treating you 72 hours after the accident, unless you have major injuries requiring additional medical treatment. Payment is required at the time of service, we do not bill auto insurance. We can provide you with detailed receipts to submit to your auto insurance or provide your attorney – you may need a physician’s ICD diagnosis code to submit these for reimbursement, please discuss with your claims adjuster. We do not bill auto insurance, or do medical liens.
Location
Our sessions are By Appointment Only. Our office is located at 430 W. Warner Road, Suite 110 Tempe, AZ 85284, which is the NE corner of Kyrene and Warner in the Warner Professional Plaza. Once you’ve arrived at our complex, our office is located on the west side of the main building across the parking lot from Mulqueen Sewing. Look fr our orange windows! Parking is reserved for you in front of our door.
Preparation
Please be hydrated prior to your session for optimum results, and let us know if you have taken any prescription or over the counter pain medication in the 4 hours prior as well. Please do not use any topical medications (steroid creams, vitamin creams, etc) or topical analgesics or supplements (CBD or CBD/THC, Biofreeze, etc) as our therapists will absorb what is on your body through their hands.
Cancellation and Late Arrival/Early Departure Policy
We are looking forward to working with you! Please note we have a 24 hour cancellation policy – cancellations under 24 hours and up to 2 hours before session start may result in a minimum 40% session fee if we cannot fill your appointment time with another client. We charge full session rates for no-shows and cancellations under two hours of the start time of the appointment. You will receive an email or text onfirmation 48 hours prior to your session. Please click the Confirm Appointment link in the email or text to notify us that you will be at your session.
We value the time of both our clients and our therapists, and in doing so, we strictly enforce the following cancelation policy:
- We kindly ask for 48 hours notice of cancelation or reschedule
- Any cancelation or reschedule under 24 hours is subject to a cancelation fee equal to a minimum 40% of the full value of your service booked.
- Any cancelation or reschedule under 2 hours up to the appointment start time AND/OR no-show, missed appointment is subject to full charge for the session.
- Any new client no-shows result in forfeit of new client deposit.
- Cancelation or no-show fees must be paid prior to booking another appointment
- In the event we can fill your cancelled or rescheduled time with another client, your fee is waived. Because of this, it’s best to give us as much notice as possible!
- For cancelations after office hours, you may leave us a voicemail at 480.967.7345 or send us a text 866.376.3015, we receive all messages remotely after hours.
- In the event of a late arrival, the session will still end at the scheduled time, and payment for the full appointment booked will be due. If you have to leave your appointment early, your full session payment is still due.
Thank you!
Rachel Carroll, CNMT, GTS, LMT
Founder, The Neuromuscular Studio, LLC
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